CHANGES TO YOUR PRE-ORDER

We understand that every so often plans change and thus your order needs to change. We're happy to help! You can request changes to your pre-order by Monday at 5pm. The growers typically harvest your orders on Mondays and Tuesdays and this deadline allows us to notify the grower before they begin. If you find you need additional bunches after the 5pm cutoff, we're happy to see if our growers can accommodate your request, but cannot make guarantees. 

In the event that a grower cannot fulfill your pre-order, we will make appropriate substitutions. If we need to substitute a similar, but different variety, we will let you know promptly. If you decline our substitutions, you will not be responsible for those original charges.

No refunds will be given for pre-orders canceled after the Monday 5pm cut off.

REFUND POLICY

We ask that you shop carefully on Rooted, as we are not able to refund pre-ordered items after the ordering window has closed on Mondays at 5pm unless there is a quality issue that you identify at the time of pickup on Wednesdays. 

Other exceptions may include: 

• If the item you received had an incorrect photo on Rooted and you cannot use the item, you may trade it for an item from the same grower or receive a refund. 

• We do not offer refunds if the grower mistakenly used the wrong botanical name on Rooted. As long as the photo matches the item you receive, you are required to keep it.

• We do not offer refunds on orders once they have been picked up from SJFC.

EXCHANGES

Items in orders can be exchanged if available on the market floor and provided by the same farm, as long as approval is given by the farmer directly. 

CROP FAILURE

There are times when a Grower may have to cancel a pre-order item due to an unexpected crop failure. When this happens, SJFC will first try to source a replacement for your order. If we are unable to find a replacement, we will refund your order and notify you via email with as much notice as possible.